TruAlly Wellness LLC
Effective Date April 4, 2026
Introduction
TruAlly Wellness LLC (“TruAlly Wellness,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information.
This Privacy Policy describes how we collect, use, and protect your information when you visit our website and use our services, including telehealth care, weight management programs, and hormone optimization services.
Important Notice About Website vs. Medical Platform
Our website does NOT collect or store sensitive personal health information.
All medical, personal, and protected health information (PHI) is collected and stored exclusively through our secure, HIPAA-compliant electronic medical record platform (Practice Better).
This means:
- You will not enter medical information directly on the website
- All intake forms, messaging, and care-related data occur within the secure patient portal
- The website serves primarily as an informational and scheduling access point
Information we Collect
When you visit our website, we may collect limited information such as:
- Name (if you submit a contact form)
- Email address
- General inquiries
We use a secure health platform to collect medical information
Payments are processed through Stripe via secured systems.
We do not store credit card information on our website or servers.
How we use your information
We use your information to:
- Provide telehealth and wellness services
- Communicate with you regarding your care
- Schedule and manage appointments
- Process payments
- Improve our services and website experience
HIPAA and Data Security
All protected health information (PHI) is handled through HIPAA-compliant systems, including Practice Better.
We implement appropriate safeguards to protect your information. However, no system can be guaranteed to be completely secure
Third Party Services
We use trusted third-party platforms to operate our services, including:
- Practice Better (secure medical records, scheduling, messaging)
- Stripe (payment processing)
- Website hosting providers
Each of these services maintains its own privacy and security standards.
Cookies and Website Analytics
Our website may use cookies or similar technologies to:
- Improve user experience
- Analyze website traffic
- Optimize performance
You can adjust your browser settings to decline cookies if preferred.
Communication Policy
We may communicate with you via:
- Secure patient portal messaging
- Phone
Please note:
In case of emergency, call 911
Website contact forms are for general inquiries only
Sensitive or medical information should only be shared through the secure patient portal
Our services are not intended for emergencies
Information Sharing
We do not sell your personal or health information.
We may share information:
- With secure service providers (e.g., Practice Better, Stripe)
- When required by law
- To protect safety and legal rights
Your Rights
You have the right to:
- Access your personal and health information
- Request corrections
- Request limitations on certain uses
These rights are subject to applicable healthcare laws.
Children’s Privacy
Our services are intended for individuals 18 years and older.
We do not knowingly collect information from children.
Data Retention
We retain your information as required by law and for continuity of care.
Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted with a revised effective date.
Contact Information
TruAlly Wellness LLC
TruAllyWellness@gmail.com